ClaimThread is a shared, permissioned claims workspace designed to connect evidence, functional impact, policy tests, workflow and decisions across superannuation and life insurance claims.
Instead of separating evidence, requests, medical information and decisions into disconnected tools, ClaimThread keeps them connected to one governed claim record.
Track what exists, what is missing, who holds it, why it matters and which assessment area it supports.
Keep the claimant/member story, clinical facts, functional impacts and material duties distinct but connected.
Preserve reasons, evidence considered, evidence excluded and the decision trail rather than only storing final letters.
ClaimThread is designed around the reality that trustees, insurers, administrators, claimants/members, clinicians, assessors, employers and advisers need different access to the same claim.
A clearer line of sight across insurer handling, evidence, review and member experience.
A structured workspace for evidence collection, assessment and workflow without replacing core systems on day one.
A simpler view of what has been provided, what is outstanding and what happens next.
More focused requests built from the live claim context rather than generic forms.
ClaimThread is designed to sit above existing policy administration, CRM and claims platforms, connecting the record rather than requiring an immediate core replacement.
Reference data and interoperability are surfaced inside the claim workflow where useful, while underlying catalogues and ingestion remain administrative infrastructure.
SuperannuationLife insuranceANZSCO / occupationFHIR / AU health standardsPolicy versionsAPRA requires an RSE licensee to document its approach to claims management regardless of who handles claims, monitor insurer performance, and maintain durable claims records. ClaimThread is designed to make that oversight operational and inspectable.
Insurer handling, trustee review, service monitoring, evidence gaps, decision provenance and complaints stay connected to one claim record.
SPS 250SIS Act s 52(7)(d)AFCA reviewClaim workspace, evidence gaps, requests, documents, health story, functional impacts, policy analysis, decisions, claim packs, Australian reference lookups, and admin-only manual FHIR import with consent/identifier structures.
Live connected health-record pathways, Australian digital-health interoperability foundations and future accredited external integrations.
End-user identity, production-grade object permissions, migrations, operational security controls and accredited live health-system connectivity.
Explore the current ClaimThread workspace and the connected evidence-to-decision workflow.