ClaimThread keeps one underlying record while allowing different participants to work with the context relevant to their role.
Use ClaimThread as a governance layer across insurer and administrator handling, with clearer visibility of evidence, service progress, decisions, complaints and review activity.
Offer members a structured onboarding and lifecycle visibility experience for TPD and income protection claims, alongside existing insurer and administrator arrangements.
Show how the claim was handled by keeping evidence, requests, service progress, reasoning and decisions visible and reviewable across the lifecycle.
Give people a clearer way to start and follow a complex claim, especially TPD and income protection, from onboarding through evidence, assessment, decision and review.
Replace generic information requests with questions generated from the live evidence gaps and recorded duties.
Use ClaimThread as the structured intake layer when a client first needs help with a claim, then maintain visibility over the claim lifecycle from evidence collection through assessment, decision, review and payment.
Give HR and employer teams a simplified way to provide workplace information, respond to evidence requests and track their responsibilities in the claim process.
Make a claim easier to review by preserving the chronology, evidence provenance, requests, decisions, complaints and service history in one coherent record. Direct AFCA integration remains future-state unless separately verified.
The shared record creates a basis for understanding delays, duplicate requests, bottlenecks and repeated evidence problems.
ClaimThread gives individuals a clearer way to navigate TPD and income protection claims, helps advisers support those claims, gives employers a simpler way to coordinate workplace information and responsibilities, gives trustees stronger governance and oversight, and gives super funds a practical member-facing experience they can offer alongside existing insurer and administrator arrangements.